Dear International Customer,
We are glad that you have found our site and that you appreciate our shop.
We are more than happy to ship anywhere in the world!
Visit our International page, English version, here:https://www.chicy.se/en
FREE SHIPPING on orders over 1500sek
Shipping cost for Europe is 129 sek (changed 17-09-2020 from 170sek)
Ouside Europe is 270 sek
We sending via www.postnord.se with the first class parcel, every parcel can be tracked and traced.
Payments :Safe credit/deit card payment vid DIBS (visa, mastercard)
Delivery Time :
Instock items : We usually send out in stock items within 2-4 working days. Normally it takes 7-10 working days. Due to the Corona situation it's may takes about 2-2,5 weeks for delivery and about 1-1,5 weeks for express delivery.
Pre-order items : If you have ordered any of the pre-order items, it's may take about 1-2 weeks until your pre-order items are ready to send out from us. Normally it takes 7-10 working days. Due to the Corona situation it's may takes about 2-2,5 weeks for delivery and about 1-1,5 weeks for express delivery.
VAT is not included in our prices for shipping to Norway.You may need to pay vat/customs tax when you pick up your package. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Wrong delivery address Make sure that your delivery address is corrected, you are responsible if the address is incorrect and the goods do not reach you. We do not take responsibility if the goods have not arrived at the wrong delivery address! For delivery outside Sweden it is not possible to change delivery address after the package has bee sent out from us. You must contact the Post in your destination country to track and trace your parcel and pick it up. If we got back the package caused of wrong delivery address, your order will be credit 190sek for returning shipping cost + shipping cost that we sent to you.
You can download and print the return form here :
Return from Norway -Please NOTICE! ALL returns from Norway will be charged and debited for a returning-fee which is currently 220sek. This service charged is what the Sweden Post/Bring has charged for handled/declared in every single returning package from Norway.
We guarantee to refund any item purchased on CHICY.SE that you are not completely happy with when you return it to us in a saleable condition within 14 days of delivery.
Refunds will be credited to your original method of payment. Due to hygiene reasons, we do not accept return for underwear, bodysuit, swimwear, socks and earrings.
Please also note that items must be returned with all tags intact.
Unclaimed Package or Unknown address:If the package we sent to you and not been picked up/unknown address and the package sent back to us. The returned shipping cost will be credited 490 sek.
Do not hesitate to contact us for further information